ONLINE RETURN & EXCHANGE POLICY
We will happily accept unworn or undamaged jewelry for exchange or refund within 14 days of ship date when purchased from KatieKashmiry.com. Refunds will be made in the form of the original payment. Product returned between 15 and 30 days of ship date will receive credit as a digital gift card. To return or exchange an item purchased online, please contact us by email. Once your return is processed, a credit will be issued for the merchandise. Please allow 5 – 7 business days for the refund to post to your account.
We do not offer refunds or exchanges on custom monogrammed items.
Jewelry purchased through other retailers are not eligible for exchange or store credit on KatieKashmiry.com. Please work directly with the retailer where your jewelry was originally purchased.
We offer free USPS priority shipping on all orders over $75 to the continental United States. For orders under $75, we charge a flat rate of $6.50 for USPS priority shipping. Priority mail delivers in 1-3 business days after the ship date. When your order ships, you will receive an email notification with USPS tracking information.
Please contact us if you require alternative shipping needs, such as expedited or international shipping.
PROCESSING AND DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Saturday. All orders placed on Sunday will be processed the following business day. Order processing time includes item casting, fabrication, handling, packaging and shipping. While most orders are ready to ship, some orders take additional time. We’re a small operation, therefore please allow 3-5 days for processing.
In the event you need your order ready to ship in less than 5 business days, please contact us. We are happy to expedite processing and shipping when possible.
We accept the following payment methods: PayPal, MasterCard, Visa, American Express, Discover, JCB and Diners Club, debit cards, and prepaid debit cards. Checks and money orders are not accepted.
If you wish to have your jewelry repaired, we offer services that cover day to day wear and tear for a nominal fee. Please contact us by email to discuss repair options.
We share your concerns about the protection of your personal information online. We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. electronically via email. If you would prefer not to receive these promotional items, you may opt out by clicking unsubscribe on the bottom of our emails.
We also use “cookies” to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.
All order information sent to Katiekashmiry.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Firefox, Opera, etc.), version 3.x and later, support SSL.